FAQ's

Remove all makeup or creams from your eyelids and eyes. Apply the lash serum to the roots of your lash line from one side to the other in one continuous motion. Apply once a day before bed. Allow 90 seconds for serum to dry and avoid contact with the eye. Do not use more than once a day, using more frequently will not make the lashes grow longer or thicker than if used once a day.

Yes, You can use the Eyelash Growth Serum with lash extensions, however, please wait 2 days after having your extensions applied, to ensure the glue has dried properly. Remember to apply the product to your eyelid skin and not your actual lashes. By applying the Lash Serum everyday, the vitamins will help strengthen and lengthen your own lashes to create a support structure to attach the extensions to, all whilst protecting your own lashes from the glue and weight of the extensions.

Start seeing your results around 4 weeks. You should have full results in around 12 weeks of use. After 12 weeks, maintain your lashes by using at least 3 times a week. Remember good lashes come to those who wait. Be consistent with your application and you won't be disappointed.

The Eyelash Growth Serum is a 100% all natural ingredient serum. The Fibre Lash Mascara does contain some of the Eyelash Growth Serum. Please see the full ingredient list and check with your Doctor for confirmation.

The Eyelash Growth Serum is made with 100% natural ingredients and is a low irritant, hypo-allergenic serum. Some of our clients do wear contacts and have not experienced any problems. For extra precaution, remove your contacts before applying your lash serum and going to sleep.

The Lashgro eyelash serum is designed to help repair and strengthen your natural lashes making them healthier and thicker. The all natural vitamins and minerals in the serum will assist with your lash renewal cycle and contribute to make them longer, fuller and shinier.

Yes. We are based in Queensland, Australia. Standard shipping is FREE with any purchase over $50AUD for Australia & New Zealand residents. For orders under $50AUD, it is a flat rate of $8AUD for standard shipping with express shipping as an additional option. If your are located International, see our shipping and delivery information for estimated times and costs.

Yes. We do accept returns and offer refunds. For more information see our refund policy.

Yes. Follow the steps in our Eyelash Growth Guarantee Policy to be eligible to receive a refund after using your eyelash growth serum for 12 weeks. For more information on the Lash Growth Guarantee, please see LASH GROWTH GUARANTEE.

Yes. You may use the lash serum on your lower lashes as long as you avoid any serum spilling into your eyes.

Yes. You may use the Eyelash Growth Serum more than once a day although please note this will not accelerate the process of your lash growth. It is best to apply the serum once within a 24hr period for maximum benefits and avoid wasting your serum. 

Yes. Our Fibre Lash Mascara is infused with our lash growth formula to help keep your lashes strong and healthy and assist with natural lash growth.

The Fibre Lash Mascara is waterproof. To remove, wet your lashes with warm water and and oil based cleanser if you have one.

A strong stainless steel matte white frame with silicone comb attachment.

1. Start with clean, make-up free and dry lashes. 2. Open the eyelash curler and place the silicone comb over your upper lashes placing the curler slightly away from your lash line and then clamp the curler together and hold for a few seconds. 3. Open and release the curler from your lashes before removing the eyelash curler to avoid any pulling or tugging.