FAQ's
Eyelash Growth Serum
How do I apply the eyelash growth serum?
Remove all makeup or creams from your eyelids and eyes. Apply the lash serum to the roots of your lash line from one side to the other in one continuous motion. Apply once a day before bed. Allow 90 seconds for serum to dry and avoid contact with the eye. Do not use more than once a day, using more frequently will not make the lashes grow longer or thicker than if used once a day.
Can I use the eyelash growth serum with lash extensions?
Yes, You can use the Eyelash Growth Serum with lash extensions, however, please wait 2 days after having your extensions applied, to ensure the glue has dried properly. Remember to apply the product to your eyelid skin and not your actual lashes. By applying the Lash Serum everyday, the vitamins will help strengthen and lengthen your own lashes to create a support structure to attach the extensions to, all whilst protecting your own lashes from the glue and weight of the extensions.
How long till I see results?
Start seeing your results around 4 weeks. You should have full results in around 12 weeks of use. After 12 weeks, maintain your lashes by using at least 3 times a week. Remember good lashes come to those who wait. Be consistent with your application and you won't be disappointed.
Can I use the eyelash growth serum if I am pregnant or breastfeeding?
The Eyelash Growth Serum is a 100% all natural ingredient serum. The Lengthen & Gro Mascara does contain some of the Eyelash Growth Serum formula as well.
Although our growth serum formula is all natural, we recommend to wait till after your pregnancy. If you do not wish to wait, Please see the full ingredient list and if concerned, please check the ingredients with your Doctor to decide.
Can I use the eyelash growth serum with contacts?
The Eyelash Growth Serum is made with 100% natural ingredients and is a low irritant, hypo-allergenic serum. Some of our clients do wear contacts and have not experienced any problems. For extra precaution, remove your contacts before applying your lash serum and going to sleep.
What does an eyelash growth serum do?
The Lashgro eyelash serum is designed to help repair and strengthen your natural lashes making them healthier and thicker. The all natural vitamins and minerals in the serum will assist with your lash renewal cycle and contribute to make them longer, fuller and shinier.
Do you have a eyelash growth guarantee?
Yes. Follow the steps in our Eyelash Growth Guarantee Policy to be eligible to receive a refund after using your eyelash growth serum for 12 weeks. For more information on the Lash Growth Guarantee, please see LASH GROWTH GUARANTEE.
Can the eyelash growth serum be used on my lower lashes?
Yes. You may use the lash serum on your lower lashes as long as you avoid any serum spilling into your eyes.
Can I use the Eyelash Growth Serum more than once a day?
Yes. You may use the Eyelash Growth Serum more than once a day although please note this will not accelerate the process of your lash growth. It is best to apply the serum once within a 24hr period for maximum benefits and avoid wasting your serum.
Lengthen and Gro Mascara
Does the Lengthen & Gro Mascara have the growth serum in it?
Yes. Our Lengthen & Gro Mascara is infused with our lash growth formula to help keep your lashes strong and healthy and assist with natural lash growth.
How do I remove the Lengthen & Gro Mascara?
The Lengthen & Gro Mascara is waterproof. To remove, wet your lashes with warm water and and oil based cleanser if you have one.
Hold and Gro Brow Gel
What is the Hold & Gro Brow Gel?
The Hold & Gro Brow Gel is a clear brow styling gel that is infused with our growth serum formula. This Brow Gel will help you grow long, thick brows while also styling them for daily use with a strong clear hold.
How do I use the Hold & Gro Brow Gel?
1. Start with clean, make-up free and dry brows. 2. After opening the brow gel tube, use the brow comb tip to comb your brows into the desired shape. 3. Allow to dry. *Ensure the brow gel tube is always kept closed and in a cool environment.
Eyelash Curler
What is the eyelash curler made from?
A strong stainless steel matte white frame with silicone comb attachment.
How do I use the eyelash curler?
1. Start with clean, make-up free and dry lashes. 2. Open the eyelash curler and place the silicone comb over your upper lashes placing the curler slightly away from your lash line and then clamp the curler together and hold for a few seconds. 3. Open and release the curler from your lashes before removing the eyelash curler to avoid any pulling or tugging.
Full Ingredient List
Eyelash Growth Serum
Purified Water Base
A lightweight, skin-friendly base that allows active ingredients to absorb comfortably along the lash line.
Hydration Boosting Hyaluronic Compound
Helps attract and retain moisture at the lash root, supporting flexibility and reducing dryness that can lead to breakage.
Plant Derived Moisture Carrier
Enhances hydration while helping deliver key actives evenly across the lash line without irritation.
Panax Ginseng Root Extract
A revitalising botanical traditionally used to support circulation and follicle vitality, helping create an ideal environment for lash growth.
Swertia Japonica Botanical Extract
A rare plant extract known for supporting the natural lash cycle and encouraging stronger, healthier-looking lashes over time.
Pumpkin Seed Extract
Rich in antioxidants, vitamins, and essential fatty acids that help protect lash follicles and support lash density.
Acorus Calamus Root Extract
A botanical root extract used to help condition and strengthen lashes at the base.
Pro-Vitamin B5 (Panthenol)
Conditions and smooths the lash fibre, helping reduce brittleness while improving lash softness and shine.
Saw Palmetto Fruit Extract
A plant based extract that supports follicle balance and helps minimise factors linked to lash thinning.
Biotin Infused Peptide Complex
Advanced peptides combined with biotin that help anchor lashes at the root and support the appearance of longer, fuller lashes with continued use.
Lash Enhancing Peptides
A powerful triple peptide complex designed to support lash strength, thickness, and visible length over time.
Vitamin E
A nourishing antioxidant that helps protect lashes from environmental stress while supporting overall lash health.
Biotin (Vitamin B7)
An essential vitamin that supports keratin production, helping lashes appear stronger and more resilient.
Lengthen & Gro Mascara
Purified Water Base
A lightweight base that allows the formula to apply smoothly while supporting comfort for everyday wear.
Hydration Boosting Hyaluronic Complex
Helps maintain moisture along the lash line, supporting lash flexibility and reducing dryness that can lead to brittleness.
Natural Mineral Pigment
Provides rich, deep colour for defined lashes while remaining gentle on sensitive eyes.
Flexible Plant Derived Film Former
Creates a smooth, buildable texture that coats lashes evenly without clumping or flaking.
Pumpkin Seed Extract
A nutrient rich botanical packed with antioxidants and essential fatty acids to help support lash strength and resilience.
Lash Enhancing Peptides
A targeted triple peptide formula designed to support the appearance of longer, stronger lashes with continued use.
Arginine (Amino Acid Support)
An essential amino acid that helps strengthen the lash fibre and support healthy hair structure.
Panax Ginseng Root Extract
A revitalising botanical traditionally used to support follicle vitality and lash health.
Swertia Japonica Botanical Extract
A specialised plant extract known to support the natural lash cycle and promote fuller-looking lashes.
Acorus Calamus Root Extract
A conditioning botanical extract that helps support lash strength at the base.
Saw Palmetto Fruit Extract
A plant-based extract that helps support follicle balance and minimise factors linked to lash thinning.
Strength-Supporting Peptide Complex
Advanced peptides that help reinforce lash structure and support lash density over time.
Vitamin E
A nourishing antioxidant that helps protect lashes from environmental stress while supporting overall lash health.
Hold & Gro Brow Gel
Purified Water Base
A lightweight, skin-friendly base that allows the formula to glide smoothly through brows while helping active ingredients absorb comfortably.
Hydration Supporting Hyaluronic Complex
Helps attract and lock in moisture to support brow hair flexibility and comfort, reducing dryness along the brow area.
Natural Plant Based Gelling Agent
Creates a smooth, flexible gel texture that helps keep brows in place without stiffness or flaking.
Pro-Vitamin B5 (Panthenol)
Conditions brow hairs while helping strengthen and soften them, supporting a fuller, healthier appearance over time.
Botanical Thickening & Smoothing Agents
Help provide structure and even distribution throughout the brows for a lightweight, non-sticky finish.
Gentle Preservative System
Used in low levels to maintain freshness and safety without compromising comfort.
Panax Ginseng Root Extract
A revitalising botanical known to support follicle vitality and promote healthier-looking brow growth.
Acorus Calamus Root Extract
A plant-derived root extract that helps condition the brow area and support hair strength at the base.
Targeted Peptide Complex
Advanced peptides designed to support brow hair strength, density, and visible fullness with continued use.
Vitamin B Complex
Essential vitamins that help support keratin production and overall brow hair health.
Shipping and Returns
Do you ship worldwide?
Yes. We are based in Queensland, Australia. Standard shipping is FREE with any purchase over $60AUD for Australia & New Zealand residents. For orders under $60AUD, it is a flat rate of $5AUD for standard shipping with express shipping as an additional option. If your are located International, see our shipping and delivery information for estimated times and costs.
Can I return my Lashgro products?
Yes. We do accept returns and offer refunds. For exact details to see if you are eligible, see our refund policy.
Get in Touch
Have questions about your order, or a general enquiry?
